When a scheduled email can't go out, the sequence waits instead of skipping it. **Active Sends** shows the reason after **Waiting:**. You also get one notification in the app and one email about it. Once you fix the problem, the email goes out at the next hourly check.

## No connected email provider is set up for scheduled sending.

Connect Gmail or a custom SMTP account in **Settings** under **Email**.

## Your Gmail connection needs to be reconnected in Settings before scheduled emails can send.

Go to **Settings**, then **Email**. If you see **Reconnect to enable automatic sequence sending.**, click **Reconnect** and sign in to Google again.

## Your SMTP connection needs to be saved again in Settings before scheduled emails can send.

Disconnect your custom SMTP account in **Settings** and connect it again with your details.

## Messages about pen names

Scheduled emails are sent as the pen name linked to the book. If you have pen names, you may see:

- **No email is connected for** a pen name. Connect one in **Settings** under **Pen Names**.
- **The email connected to** a pen name **was removed**. Connect one again under **Pen Names**.
- A message asking you to choose a pen name. Set the pen name on the book, or send the step yourself with **Send Next** and pick one.

## Nobody is being added to my sequence

- Check the sequence is switched on.
- For ARC Sent, the ARC must be sent from Author's Toolbox. Changing the status to Sent by hand doesn't count.
- For Launch Day and Promo Start, the book name on the ARC rows must match the **Launch Checklist** title or the promotion's book, and readers need an email address.
- For 7 Days Before ARC Due, the reader needs a due date within the next seven days.

## Send Next shows an error

- **no longer has a step**: the sequence was edited and that step was removed. Cancel the send, or add the step back.
- **points at a template that's been deleted**: choose another template for that step.
- **has no subject or body**: add content to the step.