## Send with details missing?

If the email would go out with something blank, a **Send with details missing?** window lists what's missing. Click **Go back** to fix it, or **Send anyway** to send it as it is. Common causes:

- **The book has no release date or sales link saved.** Add it to the book in **Book Library**, then try again.
- **Your author name is not set.** Add your name in **Settings**. If you have two or more pen names, you can also choose one in **Send as**.
- **No file is attached, so the download link will be blank.** Pick a file in **Download file**.

## The Send button is greyed out

The button stays disabled until the required fields are filled:

- **Recipient Email** (when sending, not copying)
- **Book**, when the template uses a release date or sales links
- **Download file**, when the template uses {{downloadLink}}
- Every field listed under **This template also needs:**

## No files to choose for a download link

The **Download file** list only shows files made in **File Watermarker**. If you see a message saying you have no watermarked files yet, make one there first. Download links last 30 days. Files older than that are marked EXPIRED, so make a fresh copy.

## Error messages when sending

- **Your Gmail connection has expired. Reconnect Gmail in Settings and try again.** Go to **Settings**, then **Email**, and connect Gmail again.
- **SMTP is not connected for this account.** Connect your SMTP account in **Settings**.
- **The account owner needs to re-save their SMTP connection in Settings before team members can send through it.** Ask the account owner to save their SMTP details again.
- **Rate limit exceeded.** You can send up to 30 emails a minute. Wait a minute and try again.
- **Email send failed:** followed by a reason. This comes from your email provider. Check the reason and your provider settings.

## Copying doesn't work

If you see **Could not copy. Your browser blocked clipboard access.**, allow clipboard access for the site in your browser settings and try again.