## The form won't publish or save

- **Finish mapping the required fields for … before publishing.** Your form sends responses to another tool, but some required fields aren't matched yet. Under **Send responses to**, click **Edit field mapping** and fill in every field marked with a red star. ARC Tracker needs name, email and book. Beta Readers needs name and book. ARC Review needs a rating and book. You can choose the book from your library instead of asking for it.
- **Fix the invalid HTML in your HTML block before saving.** One of your HTML blocks has broken markup. The block shows what's wrong underneath it.
- **Finish or fix the open and close dates before saving.** A schedule date is half-typed. Finish it or clear it.
- Reader magnet forms have their own checks, such as needing at least one file in **Reader Magnets** and an **Email** question. The message tells you what to fix.

## My changes aren't showing on the live form

Visitors see your last saved version. Click **Save Changes**, then reload the form.

## What visitors might see

- **This form isn't available.** The form is unpublished or deleted, or the link is wrong.
- Your closed message: the form has **Close submissions** ticked, or it's outside the open and close dates you set.
- Your already-responded message: **Prevent duplicate submissions** is on and they've responded before, from the same email or the same browser.
- **… is required**: a required question was left blank.
- **… confirmation doesn't match**: the two email boxes are different.
- **… must be a web address**: a link question needs a full address like https://example.com/page.
- A file is too big or **File upload failed — please try again.** See the file upload article for limits.
- **Too many submissions — please try again shortly.** More than 20 responses were sent to this form from the same network within a minute. Waiting a minute fixes it.

## A response arrived, but not in ARC Tracker or Beta Readers

Every response is saved on the **Submissions** tab first. Sending it on to another tool happens after that and is skipped if the answers it needs are empty: ARC Tracker needs a name or an email, and Beta Readers needs a name. Check your field mapping and that those questions are required.

For ARC Review, a report that matches no reader in ARC Tracker isn't added. You get a notification and the answers stay on the Submissions tab.

## A visitor didn't get their copy

The **Send me a copy of my submission** email is limited to a few per hour for each email address and network, to stop it being used to spam people. Ask them to check their spam folder.