## A checklist is missing from the list

Check the pen name filter above **Checklists**. If it's set to one pen name, only checklists for that pen name are shown, and you may see "No checklists under this pen name." Choose **All pen names**.

A checklist linked to a book uses that book's pen name. To change it, change the pen name on the book in Book Library.

## An item is missing from my checklist

- Clear **Search items…**. While it has text in it, only matching items are shown, and you may see "No items match your search."
- The section might be folded. Click its name, or click **Expand All**.

## + New Checklist, Templates or the checkboxes are greyed out

Your role on this account lets you view checklists but not change them. Ask the account owner to give your role edit permission for **Launch Checklist** in Collaboration. Deleting checklists and templates needs delete permission too. If you see **No Access**, your role doesn't include Launch Checklist at all.

## I can't drag items or checklists

- Items and sections can't be dragged while **Search items…** has text in it. Clear the search first.
- Checklists in the list on the left can only be dragged when **Sort** is set to **My order (drag)**.

## I can't rename a section

Only sections you added yourself can be renamed. The standard sections, such as **Planning** or **Launch**, keep their names. You can still delete them, or add your own section with **Add Section** and move items into it.

## I can't change the checklist type

The type (for example **Self-Publishing**) is set when the checklist is created. To switch, create a new checklist with the type you want. You can save your current one as a template first with **Save as Template** if you want to keep your changes.

## Items appeared twice

Clicking a card under **Add a section** always adds its items, even if they're already in the checklist. Delete the extra items with the trash icon next to each one.

## I deleted an item by mistake

Deleted items can't be restored, so you'll need to add it again with **+ Add item**. Deleted sections and checklists can be restored with the undo in the message that appears straight after deleting.