When a link can't be created, Link Shortener shows the reason under the box it's about.

## Under Web address

**Enter a full web address, like https://example.com/my-page.** The address isn't one a short link can point to. Check that:

- It's a normal website address starting with http:// or https://. If you leave that off, https:// is added for you.
- It's a public address, not a local network address or a bare IP address.
- It isn't another tatb.link address.
- It's under 2,000 characters.

## Under Custom name

- **Use at least 3 characters.** or **Use 40 characters or fewer.**
- **Use only letters, numbers and hyphens.**
- **Don't start or end with a hyphen.** or **Don't use two hyphens in a row.**
- **That name is reserved.** The name is kept for the site itself.
- **That name isn't available.** It contains a brand name or a word that could make the link look official.
- **That name is taken.** Someone, possibly one of your own forms, already uses it. Names stay taken permanently.

Try a different name, or leave **Custom name** blank to get a random one.

## Other messages

- **You can have up to 200 short links. Pause the ones you no longer use.** You've reached the limit. Paused links still count toward it, so pausing a link doesn't free up space. Contact support if you need more.
- **Slow down a little.** You can create up to 20 links a minute. Wait a moment and try again.
- **Short links aren't available in the demo.** Sign up for an account to create links.
- **You do not have permission to use short links on this account.** Your collaborator role needs **Form Builder** access. Ask the account owner.

## I don't see the create form

If you can see your links but there's no **Web address** box, your role can view Link Shortener but not create or pause links. The account owner can change this under collaborators in **Settings**.

## My short link doesn't open my page

Check the link in **Link Shortener**. If it's marked **Paused**, click **Resume**. If it's marked **Switched off**, contact support.

## My click count hasn't changed

Counts refresh every few minutes. Reload the page a little later.