## A listing I know about wasn't found

Automatic scans aren't the full picture. Some sites block automated visits. When that happens you'll see a note such as **... block automated visits, so we check their search-engine listings once a day**, which can miss pages. Use **Manual Search** to check the sites yourself, and log anything you find with **Add Report**.

Also check that the book is in **Book Library** with the correct title and author or pen name. A listing is only reported when both appear on the page.

## The page says scan pending

**Scan pending** means your account hasn't been scanned yet. Scans run in the background, and any book you add is scanned shortly after you add it.

## There's no Send DMCA button on a report

**Send DMCA** only appears on reports with the status **Discovered**. If you changed the status and want to send a notice, set it back to **Discovered**.

## I can't click Send & Mark Sent

Hover over the button to see why. The reasons are:

- **Connect an email provider to send**: connect Gmail or another email account in **Settings**.
- **Enter a valid To address**: the **To** box needs a real email address. Some sites take claims through a web form instead; see the article on Anna's Archive, Ocean of PDF and YouTube.
- **Choose which pen name to send as**: pick a pen name under **Send as**.
- **Write a message or pick a template first**: the **Email Body** is empty.

If sending fails, the error from your email provider is shown so you can fix it and try again.

## Add Report is greyed out

Your role on this account can view Piracy Monitor but not change it. The account owner can change your access under collaborators in **Settings**. The same applies if you see **Your role can't add piracy reports.** after using Leak Detector.

## I see No Access

**Your role on this account doesn't include access to this tool.** means your collaborator role doesn't include Piracy Monitor. Ask the account owner to add it.

## Example reports I can't edit

During the page tour, Piracy Monitor shows example reports. They can't be edited, deleted or sent; add a real report to try those actions.