## The Add Promotion button is greyed out

A promo needs a **Title** and a **Book**. Fill in both and the button becomes active.

## ROI shows a dash

ROI needs both a cost and a revenue figure:

- If **Cost** is zero, there's nothing to compare against, so ROI is left blank.
- If you haven't entered **Revenue ($)** in the **Campaign Outcome** section, there's no result yet.

## I can't find where to enter results

The **Campaign Outcome** section only appears when **Status** is set to **Complete**. Edit the promo, change the status, and the fields appear.

## The results I entered have disappeared

Results are only kept on completed promos. If you changed the status from **Complete** to something else and saved, the results were cleared. Set the status back to **Complete** and enter them again.

## A promo still says Upcoming after it started

Statuses don't update automatically from the dates. Edit the promo and set it to **Active**, or click the check mark to mark it **Complete**.

## My totals look off when I use more than one currency

The **Currency** you choose is saved with each promo, but the list and the summary tiles add up the amounts as entered and display them in US dollars. They aren't converted between currencies. If you pay in several currencies, convert costs to one currency before entering them, or filter by book to compare like with like.

## The list is empty but I know I have promos

Check the filters above the list. Click **All** for status, set the book menu back to **All books**, and set **Pen name** to **All pen names**.

## I see "No Access" or the buttons are greyed out

If you're a collaborator on someone else's account, your role controls access to Promo Calendar. Without edit access, **+ Add Promo**, the edit icon and the check mark are disabled; without delete access, the trash icon is disabled. Ask the account owner to update your role.