## The Add Submission button in the form is greyed out

Both **Agent Name** and **Manuscript Title** are required. Fill in both and the button becomes active.

## I see "No Access" or the buttons are greyed out

If you're working in someone else's account as a collaborator, your role controls what you can do. Query Tracker shares one permission with File Watermarker, Storage and ARC Tracker, shown to account owners as **Watermarking, Storage, ARC & Query Tracker**.

- Without read access you'll see **No Access**.
- Without edit access, **+ Add Submission**, **Import CSV**, the status pills and the edit and archive icons are disabled.
- Without delete access, the trash icon is disabled.

Ask the account owner to update your role.

## My CSV import says it couldn't find any rows

The message **Couldn't find any rows** means the file had no recognisable data. Check that:

- The file is a **.csv**, not .xlsx or .numbers. Use your spreadsheet app's export or "Save as CSV" option.
- The first row contains column headings such as **Agent** and **Manuscript**.
- There's at least one row of data below the headings, with an agent or manuscript filled in.

## My imported statuses all say Initial Inquiry Sent

The status in your file didn't match one of the built-in names. Use exactly **Initial Inquiry Sent**, **Requested Full**, **Sent Full**, **Offer of Rep**, **No Response**, **Uninterested**, **Withdrawn** or **Other**. Capitalisation doesn't matter.

## "This is example data from the tour"

While the guided tour is running, the table shows example submissions. You can't edit, archive or delete these. Add a real submission and it replaces the examples.

## I can't find a submission

- Clear the search box and set the status menu back to **All statuses**.
- Tick **Show archived**.
- If you have more than one pen name, set the **Pen name** filter to **All pen names**.