## Log Today is greyed out

**Log Today** needs at least one active project. Create a project with **+ New Project**, or reopen one under **Completed**.

## Create Project is greyed out

Hover over the button to see why. Common reasons:

- **Pick a book first**: choose a **Book**.
- **Target Word Count must be greater than 0**.
- **Pick a target date**: you chose **Target date** under **Plan by** but didn't set one.
- **Daily Word Goal must be greater than 0**: you chose **Daily word goal** but left it empty.

## A project is missing from the Project list when logging

Completed projects can't be logged against, so they aren't in the list. Click **Reopen** on the project under **Completed** first.

## All the buttons are greyed out

Your role on this account can view Word Counter but not change it. Ask the account owner to give your role edit permission for **Writing Progress** in Collaboration. Deleting projects and sessions needs delete permission too. If you see **No Access**, your role doesn't include this tool at all.

## My total looks wrong

- Check **Word Count History** for a session logged against the wrong project or date. Edit it to fix it, and later totals are recalculated.
- A project's running total never goes below 0. If you logged a large negative session early on, it's counted as reaching 0, not below.
- If you use **Cumulative total**, include your **Starting Word Count** in the number you enter.

## My daily goal keeps changing

When a project has a target date, its daily goal is worked out from the words you still need divided by the days left, including today. It goes up if you fall behind and down when you get ahead. When it differs from your original goal, the card shows what it **was**. See the FAQ on how Word Counter works for more on this.

## My streak reset

Your streak counts days in a row with at least one logged session. Missing a whole day resets it. Logging a past session with **Date** set to the missed day restores the streak.

## Edit and delete don't work on the example project

When you take the page tour, Word Counter shows an example project. It's only for the tour and can't be changed. Create your own project with **+ New Project**.