The Send ARC button is missing
The send button isn't shown for readers marked Applied, Reviewed, Not Reviewed or Rejected. For Applied readers, use the accept button to approve them instead.
The file has expired
Watermarked copies can be downloaded for 30 days. After that you can't send that copy, and the File Delivered column shows Expired. Use Watermark a file in the reader's … menu to make a fresh copy.
The copy was made for a different email
If the file you attach was watermarked for a different email address than the reader's, you're asked to confirm before sending. Check you've picked the right copy, since the stamp shows the other person's details.
No watermarked files to attach
If you haven't made any copies yet, Send ARC sends a plain email without a download link. Make a copy in File Watermarker first, or approve the reader with the watermark option.
Approving fails for some readers
- Applicants for different books must be approved one book at a time.
- No watermarked file was made for this person. Click Try sending again, or make their copy in File Watermarker.
- Copy is ready. Connect an email provider, then use Send ARC on their row. Connect Gmail or a custom SMTP account in Settings, then send from their row.
Readers didn't import
- Rows with no name and no email are skipped.
- File appears to be empty or has only headers. Check that the file has rows below the header row.
- Unsupported file type means the file isn't CSV, XLSX or TSV. Save it in one of those formats, or use Paste rows.
- A reader updated instead of added means they were already in the tracker with the same email and book.
The webhook stopped adding applicants
- You may have reached 500 submissions in a day. New ones are accepted again the next day.
- If you clicked Regenerate URL, update the address in your form tool.
- Check the field matching is saved. Name is required.