The Add Submission button in the form is greyed out
Both Agent Name and Manuscript Title are required. Fill in both and the button becomes active.
I see "No Access" or the buttons are greyed out
If you're working in someone else's account as a collaborator, your role controls what you can do. Query Tracker shares one permission with File Watermarker, Storage and ARC Tracker, shown to account owners as Watermarking, Storage, ARC & Query Tracker.
- Without read access you'll see No Access.
- Without edit access, + Add Submission, Import CSV, the status pills and the edit and archive icons are disabled.
- Without delete access, the trash icon is disabled.
Ask the account owner to update your role.
My CSV import says it couldn't find any rows
The message Couldn't find any rows means the file had no recognisable data. Check that:
- The file is a .csv, not .xlsx or .numbers. Use your spreadsheet app's export or "Save as CSV" option.
- The first row contains column headings such as Agent and Manuscript.
- There's at least one row of data below the headings, with an agent or manuscript filled in.
My imported statuses all say Initial Inquiry Sent
The status in your file didn't match one of the built-in names. Use exactly Initial Inquiry Sent, Requested Full, Sent Full, Offer of Rep, No Response, Uninterested, Withdrawn or Other. Capitalisation doesn't matter.
"This is example data from the tour"
While the guided tour is running, the table shows example submissions. You can't edit, archive or delete these. Add a real submission and it replaces the examples.
I can't find a submission
- Clear the search box and set the status menu back to All statuses.
- Tick Show archived.
- If you have more than one pen name, set the Pen name filter to All pen names.