Send with details missing?
If the email would go out with something blank, a Send with details missing? window lists what's missing. Click Go back to fix it, or Send anyway to send it as it is. Common causes:
- The book has no release date or sales link saved. Add it to the book in Book Library, then try again.
- Your author name is not set. Add your name in Settings. If you have two or more pen names, you can also choose one in Send as.
- No file is attached, so the download link will be blank. Pick a file in Download file.
The Send button is greyed out
The button stays disabled until the required fields are filled:
- Recipient Email (when sending, not copying)
- Book, when the template uses a release date or sales links
- Download file, when the template uses {{downloadLink}}
- Every field listed under This template also needs:
No files to choose for a download link
The Download file list only shows files made in File Watermarker. If you see a message saying you have no watermarked files yet, make one there first. Download links last 30 days. Files older than that are marked EXPIRED, so make a fresh copy.
Error messages when sending
- Your Gmail connection has expired. Reconnect Gmail in Settings and try again. Go to Settings, then Email, and connect Gmail again.
- SMTP is not connected for this account. Connect your SMTP account in Settings.
- The account owner needs to re-save their SMTP connection in Settings before team members can send through it. Ask the account owner to save their SMTP details again.
- Rate limit exceeded. You can send up to 30 emails a minute. Wait a minute and try again.
- Email send failed: followed by a reason. This comes from your email provider. Check the reason and your provider settings.
Copying doesn't work
If you see Could not copy. Your browser blocked clipboard access., allow clipboard access for the site in your browser settings and try again.