I can't publish
A yellow note on the reader magnet's page lists what's missing. The most common ones:
- Add at least one file: upload a file or choose one from Storage on the File Delivery tab.
- Add an email field to the form: the sign-up page needs an email field, because that's where the book is sent. Edit the page design and add one.
- Connect an email in Settings first: the delivery email is sent from your own account. Connect Gmail or an email (SMTP) account in Settings.
- Send yourself a test email first: click Send me a test on the File Delivery tab.
- Finish the mailing list setup, or turn it off: either choose a list and click Save list connection, or untick the mailing list option.
- Your mailing list key could not add a test subscriber: the key you used in Newsletter Analytics can only read. Create a key that can add subscribers and update the connection.
Send me a test is greyed out
Save your changes first; the button is disabled while you have unsaved changes. It also needs a connected email account for the Send as pen name. If you see "Too many tests. Wait a minute.", wait and try again.
I can't open a hosted reader magnet
If you're a collaborator, opening a hosted reader magnet needs access to Form Builder as well as Reader Magnets. Ask the account owner to check your role.
A reader says their link doesn't work
Check their status on the Readers tab:
- Waiting to confirm: they need to click the confirmation link in their email. Ask them to check spam.
- Link expired: click Send a fresh link, or they can sign up again.
- Access removed: click Restore access if you want them to have it.
- Switched off: shared: their link was used from more networks than your Sharing prevention setting allows.
- If they've used all their downloads, the page says the limit was reached.
"We could not prepare your copy right now"
This appears when a reader's stamped copy couldn't be made. Ask them to try again in a few minutes. Stamping only works for PDF and EPUB files up to 50 MB.
A reader can't open the book on Kindle
The download page suggests using Send to Kindle with the EPUB file. Offer an EPUB if you only have MOBI.
My CSV import numbers look wrong
Each row counts as one download, and the total is set to the number of rows in that file. A file covering only recent weeks will lower the total. Import an all-time export instead, and check that the titles in the file match your Book Library titles.
My website webhook stopped counting
The link may have been regenerated, which turns off the old one. Copy the current link from the webhook window. Counting also stops for the day after 2,000 downloads.