The form won't publish or save
- Finish mapping the required fields for … before publishing. Your form sends responses to another tool, but some required fields aren't matched yet. Under Send responses to, click Edit field mapping and fill in every field marked with a red star. ARC Tracker needs name, email and book. Beta Readers needs name and book. ARC Review needs a rating and book. You can choose the book from your library instead of asking for it.
- Fix the invalid HTML in your HTML block before saving. One of your HTML blocks has broken markup. The block shows what's wrong underneath it.
- Finish or fix the open and close dates before saving. A schedule date is half-typed. Finish it or clear it.
- Reader magnet forms have their own checks, such as needing at least one file in Reader Magnets and an Email question. The message tells you what to fix.
My changes aren't showing on the live form
Visitors see your last saved version. Click Save Changes, then reload the form.
What visitors might see
- This form isn't available. The form is unpublished or deleted, or the link is wrong.
- Your closed message: the form has Close submissions ticked, or it's outside the open and close dates you set.
- Your already-responded message: Prevent duplicate submissions is on and they've responded before, from the same email or the same browser.
- … is required: a required question was left blank.
- … confirmation doesn't match: the two email boxes are different.
- … must be a web address: a link question needs a full address like https://example.com/page.
- A file is too big or File upload failed — please try again. See the file upload article for limits.
- Too many submissions — please try again shortly. More than 20 responses were sent to this form from the same network within a minute. Waiting a minute fixes it.
A response arrived, but not in ARC Tracker or Beta Readers
Every response is saved on the Submissions tab first. Sending it on to another tool happens after that and is skipped if the answers it needs are empty: ARC Tracker needs a name or an email, and Beta Readers needs a name. Check your field mapping and that those questions are required.
For ARC Review, a report that matches no reader in ARC Tracker isn't added. You get a notification and the answers stay on the Submissions tab.
A visitor didn't get their copy
The Send me a copy of my submission email is limited to a few per hour for each email address and network, to stop it being used to spam people. Ask them to check their spam folder.