Here's what to do about the most common Storage problems.
"File too large: … exceeds the 200 MB limit."
Each file can be up to 200 MB. Compress the file or split it into smaller files and upload again.
"Not enough space in your Dropbox" or "Google Drive"
Uploads go to your own Dropbox or Google Drive account when one is connected, so they use that account's space. The message tells you how much space is free. Free up space in that account, or disconnect it in Settings to upload to built-in storage instead.
"Couldn't access your connected storage…"
The app can't reach your connected Dropbox or Google Drive. Try these in order:
- If you're asked to Enter Your Master Recovery Key, enter it. Your storage connection is locked on this browser until you do.
- Go to File Storage in Settings, click Disconnect, then Connect again and sign in.
- If you'd rather not use your own account, disconnect it to go back to built-in storage.
"Your storage connection needs to be renewed."
Your Dropbox or Google Drive sign-in has expired. Reconnect it under File Storage in Settings.
"Couldn't create the Author's Toolbox folder in your Google Drive…"
Google Drive didn't give the app permission to save files. Disconnect and reconnect Google Drive in Settings, and allow file access when Google asks.
"File not found"
The file can't be found in your Dropbox or Google Drive. It may have been moved or deleted there. Upload it again.
I can't download files I stored in Dropbox or Google Drive
Files saved to Dropbox or Google Drive need that account to be connected to download them through the app. If you disconnected it, reconnect the same account in Settings.
A file shows "Purged"
If a free trial ends without upgrading, uploaded files are removed from built-in storage after a grace period, and you'll see a red notice at the top of Storage. The list still shows what you had. Upgrade, then upload the files again.
A watermarked copy shows "Expired"
Watermarked ARC copies are deleted 30 days after they're generated. Send a new copy from ARC Tracker.
The Upload Files or New Folder button is greyed out
Your role on this account can view Storage but not change it. Ask the account owner to give your role edit (and, for deleting, delete) permission for Watermarking, Storage, ARC & Query Tracker in Collaboration. If you see No Access, your role doesn't include Storage at all.
"Subscription required"
Uploading and downloading through Dropbox or Google Drive needs an active trial or paid plan.