A checklist is missing from the list
Check the pen name filter above Checklists. If it's set to one pen name, only checklists for that pen name are shown, and you may see "No checklists under this pen name." Choose All pen names.
A checklist linked to a book uses that book's pen name. To change it, change the pen name on the book in Book Library.
An item is missing from my checklist
- Clear Search items…. While it has text in it, only matching items are shown, and you may see "No items match your search."
- The section might be folded. Click its name, or click Expand All.
+ New Checklist, Templates or the checkboxes are greyed out
Your role on this account lets you view checklists but not change them. Ask the account owner to give your role edit permission for Launch Checklist in Collaboration. Deleting checklists and templates needs delete permission too. If you see No Access, your role doesn't include Launch Checklist at all.
I can't drag items or checklists
- Items and sections can't be dragged while Search items… has text in it. Clear the search first.
- Checklists in the list on the left can only be dragged when Sort is set to My order (drag).
I can't rename a section
Only sections you added yourself can be renamed. The standard sections, such as Planning or Launch, keep their names. You can still delete them, or add your own section with Add Section and move items into it.
I can't change the checklist type
The type (for example Self-Publishing) is set when the checklist is created. To switch, create a new checklist with the type you want. You can save your current one as a template first with Save as Template if you want to keep your changes.
Items appeared twice
Clicking a card under Add a section always adds its items, even if they're already in the checklist. Delete the extra items with the trash icon next to each one.
I deleted an item by mistake
Deleted items can't be restored, so you'll need to add it again with + Add item. Deleted sections and checklists can be restored with the undo in the message that appears straight after deleting.