Why won't my Marketplace application go through?

Mike

Mike

Last updated on Nov 2, 2026

If the application form shows an error when you click Send my application, it tells you which part to fix.

Missing or invalid details

  • Please enter your name.
  • Please enter a valid email address.
  • Please enter a phone number with area or country code. The number needs 7 to 15 digits.
  • Please complete the contact address (street, city and country). The same check applies to the business address, unless you tick that it's the same as yours.
  • Please enter your business name.
  • Please enter the web address people should visit, like https://yourbusiness.com. It must be a normal public website address.
  • Please describe what you do in a sentence or two (at least 20 characters). The description can be up to 600 characters.
  • Please choose at least one service you offer.
  • Please give a price range for a service: the highest price can't be less than the lowest, and prices can't be negative. If a service is free, choose free as the unit.
  • Please agree to the terms to apply. Tick the confirmation box.

The security check

  • Please complete the check at the bottom of the form.
  • The check did not pass. Please reload the page and try again.

Limits

  • That application is too large. Shorten the longer text answers.
  • Too many applications from this address. Please try again later. Up to 5 applications can be sent from one internet connection in an hour.

I applied twice by accident

If the same email address applies again within a day, the second application is treated as a duplicate and isn't saved again. You don't need to do anything; the first one is in the queue.