How do file uploads on forms work, and where do the files go?

Adding a file field

1. In the form builder, click File Upload under Add a field.
2. Type the question, for example Upload your cover photo.
3. Tick Required if every visitor must attach a file.
4. Save the form.

Each File Upload field takes one file. Add more fields if you need several files.

Limits

• Up to 50 MB per file. A bigger file is refused with a message saying it exceeds the 50MB limit, and nothing is saved, so the visitor can pick a smaller file and send again.
• If the upload itself fails, the visitor sees File upload failed — please try again. and that response isn't saved either.

Where the files are stored

Files go to the storage you've set up in Settings, under File Storage:

• If you've connected Dropbox or Google Drive, files go there.
• If you've connected both, they go to whichever you've set as your default.
• Otherwise they go to Author's Toolbox's built-in storage.

If files are landing in built-in storage even though you've connected Dropbox or Google Drive, disconnect it and connect it again in File Storage.

Getting the files

Open the form, switch to the Submissions tab, and click the file name in that response's row to open or download it. For files saved to Dropbox or Google Drive, that service must still be connected in your account.