+ New Shipment is greyed out
You need at least one active location. Click Locations and add one. If all your locations are archived, tick Show archived and restore one.
If you're a collaborator on someone else's account and every button is greyed out, your role doesn't include edit access to Inventory Manager. If you see No Access, your role doesn't include the tool at all. Ask the account owner.
The book I want isn't in the list
Shipment lines only offer books from your Book Library. Add the book there first, then come back.
The format I want isn't in the list
If a book has formats or your own editions set up in Book Library, only those physical formats are offered. Add the format to the book in Book Library. eBooks are never offered, because a shipment is for physical copies.
Add Shipment won't let me save
The button stays disabled until a location is chosen and every book line has a book selected and a Qty of at least 1. Remove any empty line with its trash icon.
I can't change a shipment for an archived location
Archived locations aren't offered in the shipment window. Restore the location first (tick Show archived in Locations, then click the restore icon), make your change, and archive it again if you like.
A shipment I'm looking for is missing
Check the filters. A book, pen name or date filter may be hiding it, and the list will say "No shipments match these filters." The date buttons filter by the Shipped date.
Sales Tracker shows the wrong amount or a sale I removed
- A shipment's sale is created when it's marked Paid, using Qty × Payout/copy for each line, in US dollars.
- Marking it Unpaid removes that sale. Deleting a paid shipment doesn't, so switch it to Unpaid before deleting.
- If you also logged the same sale in Sales Tracker by hand, delete the manual one so it isn't counted twice.
Locations import added nothing
If every name in the file already exists, you'll see "Nothing to import — all … already exist." If the file has no names in the column used, you'll see "No location names found in that file." The column whose header contains "name" is used, otherwise the first column.