The Add Promotion button is greyed out
A promo needs a Title and a Book. Fill in both and the button becomes active.
ROI shows a dash
ROI needs both a cost and a revenue figure:
- If Cost is zero, there's nothing to compare against, so ROI is left blank.
- If you haven't entered Revenue ($) in the Campaign Outcome section, there's no result yet.
I can't find where to enter results
The Campaign Outcome section only appears when Status is set to Complete. Edit the promo, change the status, and the fields appear.
The results I entered have disappeared
Results are only kept on completed promos. If you changed the status from Complete to something else and saved, the results were cleared. Set the status back to Complete and enter them again.
A promo still says Upcoming after it started
Statuses don't update automatically from the dates. Edit the promo and set it to Active, or click the check mark to mark it Complete.
My totals look off when I use more than one currency
The Currency you choose is saved with each promo, but the list and the summary tiles add up the amounts as entered and display them in US dollars. They aren't converted between currencies. If you pay in several currencies, convert costs to one currency before entering them, or filter by book to compare like with like.
The list is empty but I know I have promos
Check the filters above the list. Click All for status, set the book menu back to All books, and set Pen name to All pen names.
I see "No Access" or the buttons are greyed out
If you're a collaborator on someone else's account, your role controls access to Promo Calendar. Without edit access, + Add Promo, the edit icon and the check mark are disabled; without delete access, the trash icon is disabled. Ask the account owner to update your role.