When a link can't be created, Link Shortener shows the reason under the box it's about.
Under Web address
Enter a full web address, like https://example.com/my-page. The address isn't one a short link can point to. Check that:
- It's a normal website address starting with http:// or https://. If you leave that off, https:// is added for you.
- It's a public address, not a local network address or a bare IP address.
- It isn't another tatb.link address.
- It's under 2,000 characters.
Under Custom name
- Use at least 3 characters. or Use 40 characters or fewer.
- Use only letters, numbers and hyphens.
- Don't start or end with a hyphen. or Don't use two hyphens in a row.
- That name is reserved. The name is kept for the site itself.
- That name isn't available. It contains a brand name or a word that could make the link look official.
- That name is taken. Someone, possibly one of your own forms, already uses it. Names stay taken permanently.
Try a different name, or leave Custom name blank to get a random one.
Other messages
- You can have up to 200 short links. Pause the ones you no longer use. You've reached the limit. Paused links still count toward it, so pausing a link doesn't free up space. Contact support if you need more.
- Slow down a little. You can create up to 20 links a minute. Wait a moment and try again.
- Short links aren't available in the demo. Sign up for an account to create links.
- You do not have permission to use short links on this account. Your collaborator role needs Form Builder access. Ask the account owner.
I don't see the create form
If you can see your links but there's no Web address box, your role can view Link Shortener but not create or pause links. The account owner can change this under collaborators in Settings.
My short link doesn't open my page
Check the link in Link Shortener. If it's marked Paused, click Resume. If it's marked Switched off, contact support.
My click count hasn't changed
Counts refresh every few minutes. Reload the page a little later.